Refund policy
At Caps & Petals, your satisfaction means everything to us. We take great care in crafting each product with the highest-quality herbs, botanicals, and ingredients to ensure a fresh, flavorful, and intentional experience. If for any reason you are not completely satisfied with your purchase, we’re here to help make it right.
Returns & Exchanges
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Unopened Products:
We accept returns on unopened, unused products within 14 days of purchase for a full refund or store credit (excluding shipping costs). -
Opened Tea or Herbal Blends:
Due to the consumable nature of our teas, herbs, and tinctures, we cannot accept returns on opened products. However, if you’re unsatisfied with the quality, please contact us directly — we’ll gladly offer an exchange or credit to ensure your experience remains exceptional. -
Defective or Damaged Items:
If your order arrives damaged, incorrect, or defective, notify us within 7 days of delivery. We’ll promptly send a replacement or issue a refund after reviewing your claim and verifying the issue.
Return Process
To initiate a return or exchange, please email support@capsandpetals.com with:
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Your order number
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A brief description of the issue
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Photo(s) of the product if applicable
Once approved, we’ll provide return instructions. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item.
Non-Returnable Items
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Opened teas, herbs, tinctures, or perishable items
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Gift cards and digital products
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Custom or special-order blends
Our Commitment
Your wellness journey matters to us. If you have any concerns or need guidance with your purchase, please reach out — we’ll work with you to find a solution that supports your health and happiness.
Disclaimer:
Caps & Petals products are crafted for educational and wellness purposes only and are not intended to diagnose, treat, or replace the advice of a licensed medical provider.
Caps & Petals Return Policy
(Inspired by Teavana’s customer-first approach)
At Caps & Petals, we want every sip, scent, and ritual to feel exceptional. If something isn’t quite right, we’ll do our best to make it right.
Returns & Exchanges
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Unopened Products – Return within 14 days of purchase for a full refund or store credit (excluding shipping).
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Opened Teas & Herbal Blends – Because these are consumable, we cannot accept opened returns. If you’re unhappy with flavor or quality, contact us for a replacement or credit.
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Damaged or Incorrect Items – Report within 7 days of delivery with photos so we can send a replacement or refund promptly.
How to Start a Return
Email support@capsandpetals.com with your order number, details of the issue, and a photo if applicable. Once approved, we’ll send return instructions. Refunds are processed to the original payment method within 5–7 business days after we receive the item.
Non-Returnable Items
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Opened or used teas, tinctures, and perishables
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Gift cards and digital downloads
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Custom or special-order blends
Our Promise
Your wellness experience matters to us. If you ever have questions about a product or blend, reach out so we can guide you toward the right fit.
Disclaimer: All Caps & Petals products and consultations are for educational and wellness purposes only and are not intended to diagnose, treat, cure, or replace the advice of a licensed medical provider.