Shipping policy
At Caps & Petals, we prepare and ship each order with care so your items arrive fresh, secure and on time.
1. Processing Time
Orders are processed within 2 to 4 business days after payment (excluding weekends and holidays). During busy periods or promotions, processing may take slightly longer. Custom or made-to-order blends may need up to 5 to 7 business days.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on weight, destination and carrier.
- Standard shipping: 3 to 7 business days after processing
- Expedited shipping: 1 to 3 business days after processing
Once your order ships, you'll receive an email with a tracking number.
3. Local Pickup
Local pickup may be available for select orders in the Houston area. If you choose pickup at checkout, you'll receive an email with pickup details when your order is ready. Please bring your order confirmation.
4. Where We Ship
We currently ship within the United States only.
5. Lost, Delayed or Damaged Packages
If your package is lost or delayed, contact us with your order number and we'll help track it down with the carrier. If your package arrives damaged, email us within 7 days of delivery with photos and we'll arrange a replacement or refund.
6. Shipping Address
Please double-check your shipping address before placing your order. We aren't responsible for packages shipped to an incorrect or incomplete address provided at checkout, but we'll always do our best to help.
7. Order Changes or Cancellations
Changes or cancellations can be made within 12 hours of placing your order. After that, your order may already be processed or shipped.
8. Contact Us
Caps & Petals, 396 W Greens Rd, Ste 620, Houston, TX 77067
Phone/Text: 832-305-7155
Email: capsandpetals@gmail.com