Shipping policy

Shipping Policy
Last Updated: 8 Oct 2025

At Caps & Petals, we take pride in preparing and shipping each order with care to ensure your items arrive fresh, secure, and on time. Please review our shipping policy below for details on processing, delivery, and tracking.

1. Processing Time

All orders are processed within 2–4 business days after payment is received (excluding weekends and holidays). During high-order periods or special promotions, processing may take slightly longer.

Custom or made-to-order blends may require up to 5–7 business days for preparation.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on weight, destination, and carrier rates.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Once your order has shipped, you’ll receive an email with a tracking number to follow your delivery.

3. Local Pickup (if applicable)

Local pickup may be available at select Caps & Petals locations. You’ll receive an email notification when your order is ready for pickup. Please bring your order confirmation and a valid photo ID.

4. International Shipping

Currently, Caps & Petals ships only within the United States. We look forward to offering international shipping options in the future.

5. Lost, Delayed, or Damaged Packages

Once your package is shipped, responsibility transfers to the carrier.

  • Lost or Delayed Shipments: Please contact the carrier using your tracking number first. We’re happy to assist where possible.

  • Damaged Items: If your package arrives damaged, please email us within 7 days of delivery at capsandpetals@gmail.com with photos of the damage. We’ll gladly arrange a replacement or refund.

6. Incorrect Shipping Information

Please double-check your shipping address before submitting your order. Caps & Petals is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

7. Order Changes or Cancellations

Changes or cancellations can be made within 12 hours of placing your order. After this time, orders may already be processed or shipped and cannot be modified.

8. Contact Us

If you have any questions or concerns about your shipment, please contact us at:
📧 capsandpetals@gmail.com
🌿 Caps & Petals – Holistic Tea & Wellness Co.