Return Policy
At Caps & Petals, we want every sip and every ritual to feel exceptional. If something isn't right with your order, we'll make it right.
Returns & Exchanges
- Unopened products: You may return unopened, unused products within 30 days of delivery for a full refund or store credit. Original shipping costs are not refundable.
- Opened teas, herbs and blends: Because these are consumable, we can't accept returns on opened products. If you're unhappy with the flavor or quality, contact us and we'll offer a replacement or store credit.
- Damaged, defective or incorrect items: Let us know within 7 days of delivery with a photo, and we'll send a replacement or issue a full refund at no cost to you.
How to Start a Return
Email capsandpetals@gmail.com or call/text 832-305-7155 with your order number, a short description of the issue, and a photo if applicable. Once approved, we'll send return instructions. Return shipping for unopened items is the customer's responsibility unless the item arrived damaged or incorrect.
Refunds
Approved refunds are issued to your original payment method within 5 to 7 business days after we receive and inspect the return. You'll receive an email confirmation when your refund is processed.
Non-Returnable Items
- Opened or used teas, herbs, powders and other consumables
- Gift cards and digital products
- Custom or made-to-order blends
- Completed sessions and services
Questions
Caps & Petals
396 W Greens Rd, Ste 620
Houston, TX 77067, United States
Phone/Text: 832-305-7155
Email: capsandpetals@gmail.com